GENERAL INFORMATION

Please check your order as soon as it arrives.
If the product is defective or damaged, contact us immediately.
Also contact us if you received an item different from what you ordered.

This helps us review the issue quickly.
As a result, we can provide the most appropriate solution.

HOW TO REQUEST A RETURN

If you wish to request a return, please contact us by email.
You can reach us at [email protected].

When sending your request, include a short explanation of the issue.
If the product is damaged, please attach clear photos.

Photos help us evaluate the situation more accurately.
Therefore, we can process your request faster.

RETURN CONDITIONS

Returned items must be unused and in their original condition.
Once your request is approved, we will contact you.

We will provide detailed return instructions.
In addition, we will inform you about the next steps.

TIME FRAMES

You may return your order within 14 days from the delivery date.

The complaint review process may take up to 15 days.
This period starts from the date your claim is submitted.